Clear information. Used for a clear purpose.

1. Information we collect

When you send a freight inquiry, we may collect your company or contact name, email address or messaging number, destination, cargo description, quantity, weight or volume, service requirements and any details you choose to provide. To understand how an inquiry reached us, the website may also store the landing page, referring page, campaign parameters and advertising click identifiers. Standard hosting logs may record technical information such as time, browser, requested page and IP address for security and troubleshooting.

2. Why we use it

We use this information to review your shipment request, compare workable transport and packing options, reply to you, coordinate an active shipment, improve inquiry handling and protect the website from abuse. We do not sell inquiry information.

Submitted website chats may be used to identify repeated buyer questions. Questions are deduplicated for administrator review; customer statements do not automatically train the assistant or become public answers. Only administrator-approved answers are published, without customer contact details or attachments. Retention limits are managed separately for inquiry archives, attachments and rejected question candidates.

3. When information may be shared

Information may be processed by our hosting and email providers. When needed to prepare a quotation or perform a requested service, relevant shipment details may be shared with carriers, warehouses, customs or destination agents, inspectors, packers or other operational providers. We limit sharing to what is reasonably needed for the requested work.

4. International handling

International freight requires coordination across countries. Your information may therefore be accessed or processed in China, the destination country and locations used by relevant service providers. We use reasonable operational and technical safeguards appropriate to the information and service.

5. Retention

Inquiries that do not become active work are normally retained for up to 24 months after the last meaningful contact so we can follow up and improve service. Information may be kept longer where an active shipment, contract, accounting obligation, dispute, security investigation or applicable law requires it. Records that are no longer needed should be deleted or anonymized during periodic review.

6. Cookies and measurement

The public website currently does not require non-essential advertising cookies. The protected administrator area uses a necessary session cookie for login security. If analytics or advertising tags are added later, the applicable notice and consent controls should be reviewed before those tags are enabled in each target market.

7. Your choices

You may ask us to correct or delete inquiry information, or stop non-essential follow-up, subject to records we must retain for an active service, security, accounting or legal reason. Contact Xianli@passionfreightglobal.com and identify the inquiry so we can locate it.

8. Contact

Company: Shenzhen Passion Logistics Co., Ltd.
Address: Building 5, Huixin Industrial Park, 123 Lianteng Road, Xinhu Subdistrict, Guangming District, Shenzhen 518107, China.
Brand: Passion Freight Global
Email: Xianli@passionfreightglobal.com
Phone: +86 152 7270 3502
WhatsApp: +86 181 270 1635